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Nuvarande Situation
Nuvarande Situation
Allmän information
The Essential Information at a Glance
What is the current situation? (Update May 28th)
What happens to the balance on my voucher?
Ordering
Can I still place an order with you?
I am unsure about ordering from you. The negative reviews about pending refunds are discouraging me.
Payment
Which payment methods are currently available?
Delivery
Will I still receive my order?
At another shop, glasses are immediately available. I will order from there and would like to be refunded the price difference.
Returns
Can I return my order as usual?
Refunds
What are the next steps for my claim in the insolvency process? (Update September 26th)
Will I receive a refund in case of a return or cancellation?
I've activated PayPal Buyer Protection, what happens now?
I demand an immediate refund, I will escalate the matter to my lawyer.