Jelenlegi Helyzet

General Information

• The Essential Information at a Glance
• What is the current situation? (Update May 28th)
• What happens to the balance on my voucher?

Ordering

• Can I still place an order with you?
• I am unsure about ordering from you. The negative reviews about pending refunds are discouraging me.

Payment

• Which payment methods are currently available?

Delivery

• Will I still receive my order?
• At another shop, glasses are immediately available. I will order from there and would like to be refunded the price difference.

Returns

• Can I return my order as usual?

Refunds

• What are the next steps for my claim in the insolvency process? (Update September 26th)
• Will I receive a refund in case of a return or cancellation?
• I've activated PayPal Buyer Protection, what happens now?
• I demand an immediate refund, I will escalate the matter to my lawyer.