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  1. Help Center
  2. Ordering and Order Confirmation
  3. Customer Account

Customer Account

  • Why do I have to wait for the complete shipment for items with different delivery times? Is partial delivery possible?
  • My order says "awaiting receipt of goods". What does that mean?
  • How long can I change my delivery address?
  • Why can't I change my delivery address afterwards?
  • Can I delete my customer account and my data again?
  • What should I do if I haven't received a code?
  • Which e-mail address do I have to enter to access the customer area?
  • What should I do if I have entered the wrong e-mail address?
  • Why don't I need a password to log in?
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