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  1. Help Center
  2. Ordering and Order Confirmation

Ordering and Order Confirmation

Customer Account

  • Why do I have to wait for the complete shipment for items with different delivery times? Is partial delivery possible?
  • My order says "awaiting receipt of goods". What does that mean?
  • How long can I change my delivery address?
  • Why can't I change my delivery address afterwards?
  • Can I delete my customer account and my data again?
  • What should I do if I haven't received a code?
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Order

  • Can I change the prescription later when I place my order?
  • Do I need an account to complete the order?
  • Is my product reserved when I add it to the shopping cart?
  • Can I order more than one pair of glasses to try on?

Order Confirmation

  • Will I receive an order confirmation?
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